Shipping policy
Soulrang delivers handcrafted home textiles across India. Shipping is free on every order. This page explains how long orders take and what to do if something goes wrong.
1. Where we ship
We deliver to most pin codes across India. We do not ship outside India at this time. If your pin code is not serviceable, the checkout will tell you before you pay.
2. Free shipping
Shipping is free on all orders, with no minimum order value. The price you see at checkout is the price you pay for delivery.
3. Processing time
Ready-to-ship items are packed and handed to the courier within 1–3 business days of your order being confirmed. Made-to-order, personalised and bulk orders take longer; we confirm the exact timeline by email when you order. Orders placed on Sundays or public holidays are processed the next business day. During festive sales, processing may take a little longer.
4. Delivery times
|
Destination |
Estimated delivery after dispatch |
|---|---|
|
Metro cities in India |
5–8 business days |
|
Rest of India |
7–10 business days |
Delivery times are estimates, not guarantees. Remote areas, weather, strikes, festivals and courier delays can add time.
5. Couriers and tracking
We ship with trusted courier partners. The courier for your order is chosen by pin code and availability, so it may differ from one order to the next. Once your order is dispatched, we email you a tracking link. Tracking can take up to 24 hours to show movement after dispatch. If it has not moved for 3 days, write to us and we will chase the courier.
6. Addresses
Please check your name, full address, PIN code and phone number before paying. The courier needs a working phone number to reach you. If a parcel comes back to us because of an incorrect or incomplete address, or because nobody collected it, we can ship it again once you pay the shipping cost, or refund the order value minus shipping costs. To fix an address, contact us before the order is dispatched.
7. Damaged, tampered or wrong parcels
If your parcel arrives damaged, opened or with the wrong item, please:
- Record a short unboxing video while opening it.
- Email shopsoulrang@gmail.com within 24 hours of delivery with your order number and clear photos.
- Keep the product and packaging until we reply.
We will arrange a replacement or a full refund at no cost to you.
8. Lost parcels
If tracking shows delivered but you have not received the parcel, check with neighbours and building security, then contact us within 7 days. We will raise a claim with the courier. If it is confirmed lost, we will send a replacement or refund you in full.
9. Split shipments
Items in one order may be dispatched separately if some are ready sooner. You pay nothing extra for this, and each parcel gets its own tracking link.
10. Returns
For returns, exchanges and refunds, please refer to our Return & Refund Policy.
11. Contact us
Questions about an order? Email us at shopsoulrang@gmail.com.
Soulrang, India